Hmm.. So, let me ask a bit about the ammo. AND describe a situation that occurred years ago when Steel Shot was coming on the market.
Our family was shooting Remington 870 Wingmasters and Remington 1100s in the duck marshes. Steel shot was coming on the scene and it was expensive. Federal and Remington would work fine in both. Winchester was a bit less expensive, BUT... on occasion, after firing a shell, the cheap "BRASS" (probably tin/steel) would NOT allow that hull to be extracted. So, we had to (field strip - ie.. take the barrel off to remove the expired hull)..
It was only with the Winchesters shells.
Have you noticed with different ammos?
Don't do this in the house.. (only do this with the gun pointed in a safe direction) BUT, can you cycle shells through the gun using using the release button to 'unload the magazine tube?'
Just wondering if it's an ammo issue.
Be SAFE!
Maggs