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Your Customer Service Issue # is 10233110
Our purchase of Marlin from Remington Outdoor Company was not for an operational firearms manufacturing company, but rather for the assets associated with the Marlin brand. Specifically, the product designs, intellectual property, machinery and tooling required to make these great products.
At this stage, because we do not have the parts, equipment, or expertise required to service existing, pre-Ruger, Marlin firearms, we cannot honor any warranty offered by the Remington Outdoor Company. We hope you understand the constraints that limit our ability to service firearms made prior to our acquisition. In the future, we certainly will offer service of Marlin firearms produced by Ruger utilizing the same high standards we have had in place for over 70 years.
If your Marlin firearm requires immediate repair or service, we recommend that you stop using it and contact a competent local gunsmith. You can also locate the independent service center closest to you at MarlinFirearms.com/owner-support. These independent service centers can help you with your ongoing repair and service requirements. Please note that Ruger is not affiliated with these service centers and we offer their contact information as a courtesy only. As such, you will need to work directly with the particular service center to arrange for payment of any charges associated with the service or repair. We recommend that you have a clear understanding of any charges before authorizing the work.
Ruger Customer Service