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105 Posts
Cerberus Capital Management buys companies it feels are undervalued and tries to turn them around. It is their goal to increase the value of their investment. Cerberus is not the least bit happy that the value of their investment is being lowered by these on-going quality issues.
Initially, I wrote letters to Marlin and the Freedom Group which included all the details of what was wrong with my 1895. I included pictures, serial number, model number, and all my contact information. I didn’t get so much as an email form letter in response.
I called Marlin Customer Service. One rep told me it took 4 days to log the guns into the system after they arrived. A second rep told me it took 4-7 days. They both agreed it took an average of 2.5 weeks to repair and ship the guns back out once they were logged into the tracking system.
When I wrote to the CEO of Cerberus, I could not believe the response I got! My letter was respectful and listed all the defects. I included links to MO to illustrate my quality issues were not unique in the least and the problems had been going on for two years. Within a few days of mailing my letter, I got a call from Remington's Chief Marketing Officer, Mark Hill. My gun was turned around in 5 days from its arrival and it was Fedex'd overnight to my dealer. I also got follow up calls from Marlin making sure the gun was working and I was satisfied.
I also got a call from the General Council of the Freedom Group. We had a nice chat and he did not sound the least bit happy about what he discovered. Sounded to me like someone was going to get a talking to…
Frankly, if the big kahuna’s don’t know what is going on, they really cannot fix it. I humbly suggest you write Mr. Feinberg. If they get enough evidence that this is a big problem, maybe some heads will roll.
Mr. Stephen Feinberg, CEO
Cerberus Capital Management, L.P.
299 Park Avenue
New York, NY 10171
Initially, I wrote letters to Marlin and the Freedom Group which included all the details of what was wrong with my 1895. I included pictures, serial number, model number, and all my contact information. I didn’t get so much as an email form letter in response.
I called Marlin Customer Service. One rep told me it took 4 days to log the guns into the system after they arrived. A second rep told me it took 4-7 days. They both agreed it took an average of 2.5 weeks to repair and ship the guns back out once they were logged into the tracking system.
When I wrote to the CEO of Cerberus, I could not believe the response I got! My letter was respectful and listed all the defects. I included links to MO to illustrate my quality issues were not unique in the least and the problems had been going on for two years. Within a few days of mailing my letter, I got a call from Remington's Chief Marketing Officer, Mark Hill. My gun was turned around in 5 days from its arrival and it was Fedex'd overnight to my dealer. I also got follow up calls from Marlin making sure the gun was working and I was satisfied.
I also got a call from the General Council of the Freedom Group. We had a nice chat and he did not sound the least bit happy about what he discovered. Sounded to me like someone was going to get a talking to…
Frankly, if the big kahuna’s don’t know what is going on, they really cannot fix it. I humbly suggest you write Mr. Feinberg. If they get enough evidence that this is a big problem, maybe some heads will roll.
Mr. Stephen Feinberg, CEO
Cerberus Capital Management, L.P.
299 Park Avenue
New York, NY 10171