I went to the Remington factory one time. Totally unanounced. My Dad had bought a 7400 Carbine, and wanted a stock w/out pressed checkering, and hopefully that fit a little better. Wanna talk first class? WOW. Never been treated so good in my life. They let him pick out a blank, then fit it for him. He opted to take it home bare, and finish in TruOil. Great experience. I hope that yours is equally so with Marlin.