About a month ago I brought my BLR to a certified Browning gunsmith here in Maine. I wanted him to disassemble and clean the internals, especially the firing pin and bolt assembly. I had experienced a few light primer strikes, and I felt the issue was a dirty or gummed up firing pin. He charges $40 for the service, Cheap enough for piece of mind on a hunting rifle. I dropped it off on a Saturday and received a call from the gunsmith Monday morning with bad news. He told me my receiver was cracked near the mag release on the bottom. Being a certified Browning repair facility he would take care of the details with Browning. The gun is 11 years old and beyond the warranty period, but he thought they may replace the receiver free of charge. I got an email last night stating that they were going to replace the entire rifle free of charge. I think Browning went above and beyond. I was told it should ship after the first of the year. I had a few upgrades on the old rifle (refinished wood and trigger work), but with a cracked receiver it is useless. So, I'll do the same upgrades to new rifle. Anybody else have good or bad luck with Browning customer service?