Printer issue
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Thread: Printer issue



  1. #1
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    Printer issue

    Have a new HP Envy 5055 printer that doesn't do me right, it did a short time ago, but not today. I followed directions for restarting the spooler service, turned the power off, disconnected the power from the printer, waited a bit, then restored power and turned it back on. The printer did print out a word document, but when I tried a PDF file this is all I get.
    20200322_114929.jpg
    There is some "white" print in the grey bars, but nothing else below, edited out info in bars.....that info is what I need. Any help? I'm not a computer whizz bang, but if you 'splain it to me I think I can follow. Using Chrome and Windows 10 Thanks.
    Last edited by Mr Fixit; 03-22-2020 at 12:31 PM. Reason: need to edit document
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  2. #2
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    How much use has your toner cartridge seen? Is it nearly empty?

    Try this. I'll usually work for a few more copies if the cartridge is low.

    Take out the toner cartridge and shake it side to side about a dozen times. Then re-install it and see if you can get an acceptable copy.

    If this works, put in an order for another toner cartridge as yours is nearly spent.
    NRA Endowment Life Member, SASS, OGCA, NC Watermen United
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  3. #3
    Site Contributor & Team 444 Co-Captain Super Moderator
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    I'll try that, the cartridge is low on ink.
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  5. #4
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    Consumer printers - just miserable, hateful things.

  6. #5
    Site Contributor & Team 444 Co-Captain Super Moderator
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    Twas the ink cartridge after all!! Learned a lesson for sure.
    marlinluvr likes this.
    TO ARMS!!
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