Marlin Customer Service Sucks!!!!!!!!!!!

[Unit505]

45 minutes on hold and still waiting. Trying to check on a 795 magazine that I ordered a month ago which I was told had a 2 day ups shipping time. No e-mail on their web site to check on a parts order number. Nothing about parts that I can find. I'm really fed up with holding for this long every time I call Marlin! Bull S--T!!!!!!!!!

[Uzi]

Looks like the 130 second rule doesn't apply to service, just assembly.

[Breadman03]

That is beyond frustrating.

I was on hold with my bank one time for about 3 and a half hours when I heard the line ring as if I was being connected. Nope. They put me throug to a message saying their offices were closed for the day.

[Jeff56]

I waited 8.5 months for a trigger guard for my 60SS. It only took 7.5 months to get one for my 795. Their response every time I called. They're backordered. It will be 30 days. It was 30 days times 9. Then they sent me the wrong part. I had already bought a DIP trigger and TG by then but Marlin didn't know that. I had given up on ever getting one.

[Wheres the bears?]

I called Matousek and someone called back in his behalf but said he didn't know anything other than it might take months to get a replacement gun ,but it shouldn't......If I don't hear something positive positive soon I'm getting my money back and putting an end to this nightmare.

[swampcritter]

sorry you guys are having trouble thanks for posting this and keeping others (like me) from having to do the "remlin shuffle"

[SRMark]

Same issue with the "plasti-crap" trigger guard on my new model 60. I have serveral older Marlins and bought the Model 60 to show my grandson how nice Marlin products are. He wanted me to get a Ruger but I convinced him that Marlin was the way to go. Shot it a few times with him at the range. He loved it. Showed him how to clean it. Put it back together, tightened the trigger guard bolts and it folded up at the rear, rendering the trigger inoperable. Now I work quite a bit restoring old motorcycles and cars and have a decent touch with tools. No ham-fisted over tightening here. Just a very weak piece of plastic. I called the Marlin customer service line, talked with a guy who asked me for the serial number. I was at the office and didn't have access to it. But, luckly I registered my warrantee info. online. Turns out Marlin customer service reps don't have access to warrantee file information! But after a brief discussion he agreed to send me a new trigger guard. Said it would take 3 weeks to get here. A month later, no trigger guard. Well I did teach my grandson a lesson about Marlin firearms, just not the lessen I wanted him to learn. And he has been unable to shoot during that time. The poor fella is getting tired of waiting so I will most-likely go online and buy the part made out of honest-to-god metal. I might add the gun is pretty finnicky about what ammo it will cycle. At least we found something that would cycle after trying 5 different manufacturers. We've since been looking at a few other guns to purchase and he is dead set against me buying anything with "Marlin" written on it. Pity.

[Jlr2267]

SRMark, you should take a look at the Henry lever 22LR for the grandson. Its probably the most shot gun in my cabinet, and it was my boy's first repeater.

They are great little guns and I promise you will not be disappointed with their CS if ever needed.

Looks like Marlin is losing the next generation.

[KON]

Looks like the 130 second rule doesn't apply to service, just assembly.

That's some funny _ _ _ _ _ _ _ stuff right there. hahaha

Funny, but sad they can't even get a handle on the small stuff.

[msharley]

That's some funny _ _ _ _ _ _ _ stuff right there. hahaha

Funny, but sad they can't even get a handle on the small stuff.

Hey Kon,

The "new" management does not seem to mind how much they tarnish Marlin's Reputation. They (the new management) obviously do not want to sell fine firearms to the American Public.

Later, Mark