They had had my gun for almost a month now. I looked on there online repair status and nothing was there. So I called the customer service number. After waiting a few minutes a rep picks up and starts looking for my status. After looking in the system he informed me they were replacing the ENTIRE RIFLE new serial number and everything. I asked why and he said there was so much wrong that it was easier to replace it with a new one than it was to repair. He said a repairman would inspect the new one and then after that they would ship it out. I couldnt get a time frame was the only bad part. I guess I will call back again next week and see whats happening. Im glad that it appears like they are standing behind their product. I just hope the new one is like a real Marlin and not a POJ like the one i sent in.
Last edited by sazarian; 01-25-2012 at 10:08 PM.
WOW, good luck with everything and let us know the condition of your replacement.
Team .30-30 #494
Team .35 #328
Team .45/70 #55
Team 1894 #300
NRA Endowment Member
I sure will I cant wait to get it back. I hope its a good one if not its going right back until its right. The only way they will improve their products is for all of us to hold them accountable when they produce garbage like the rifle I had.
Good luck with it, sazarian.
Team 39 #61
Team 30-30 #95
Team 1894 #121
I hope the new one is a good one. Happy shooting.
My neighbor just refused to accept a 336C he had ordered from Bass Pro. It had the typical crooked sight issues but I think that's about it. He ordered a 2nd one and the sights are a bit crooked on that one, too, but not nearly as bad. He complained to Bass Pro and they gave him 3 boxes of Leverevolution and are going to pay for a gunsmith to try and straighten the sights. I thought that was a solid effort on their part to make a customer happy. He called Marlin and complained about both guns, also, so hopefully they'll start to get the message and increase their QC efforts.
Model 336C .30-30
If we as customers keep complaining long enough and loud enough Remington/Cerebus will get the message. If they do not get the message it may well spell their doom down the road. E. Remiongton and John Marlin would turn over in their graves if they could see what has happened to their product line and their Reputations! Y'all take care, John.
Just keep on keeping on.
It's not what you do, it's how you do what you do, that counts.
Old age and treachery will overcome youth and skills.
As much complaining as I read about the Remlins, I would think it would be cheaper for them to hire ten or twenty people to do quality control before the rifles left the factory. I still remember buying a brand new Model 60 with the signed sticker on the forearm.